This privacy policy explains how HEXA ENTERPRISE (business registration no. 1568685-K), operator of myDobi Medan Sentral, Lot 719, Survey Lot 72920, Grd Flr Blck 31, Kemena Land District 97000, Bintulu Sarawak, handles personal data of customers using its self-service laundry.
Payments are made through the Hiro platform. HEXA ENTERPRISE receives the transaction record for each cycle at its outlet: the machine, time, amount, payment method and, for registered Hiro App users, the phone number attached to the account. Card and e-wallet details are handled by the payment provider and are never shared with HEXA ENTERPRISE.
HEXA ENTERPRISE does not sell personal data. Transaction records are shared with Hiro (the platform operator) and, where required, with payment providers, auditors and authorities. Records are kept for as long as accounting law requires, typically 7 years, then deleted.
Under the Personal Data Protection Act 2010 you may ask to access or correct the personal data HEXA ENTERPRISE holds about you, or withdraw consent for its use where consent is the basis. Requests can be made through the Hiro App.